Terms and conditions

Please read terms & conditions carefully before using website www.matsyafedfreshmeen.com

  1. Disclaimer of liability

The information contained on the website is only for general information purposes. The information is provided by Matsyafed and we endeavour to keep the information up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event we will be liable for any loss or damage whatsoever arising from lose of data or profit arising out of, or in connection with, the use of Matsyafed’s www.matsyafedfreshmeen.com website. Every effort is made to keep the website up and running smoothly. However Matsyafed takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  1. Intellectual property/Trademark

The website www.matsyafedfreshmeen.com and its contents are subjected to copyright act.

The Kerala State Co-operative Federation for Fisheries Development Ltd. popularly known as Matsyafed reserves the intellectual property right to all its contents, codes, technology, images, logos, videos, recipes etc. included on our website www.matsyafedfreshmeen.com. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not expect with our written permission, distribute or commercially exploit the content. Nor may you transmit it to store it in any other website or other form of electronic retrieval system.

  1. Website Terms of Use

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for general information purpose and use only and are subject to change without notice.
  • Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  1. Payment and Shipment Terms

Agreed on using the functionalities and perform transaction on the Matsyafed www.matsyafedfreshmeen.com website at sole risk of customer and Matsyafed is not responsible for any errors/omissions.

During product ordering the customers should specify the correct shipping address for delivery of ordered products. Matsyafed will arrange the delivery to specified shipping address and we are not responsible for any inconvenience due to errors/omissions in the shipping address entered by customer.

Matsyafed will deliver the products only within the prefixed delivery location limits. If the customer location is beyond the prefixed limit of delivery then customer should collect the products from the location given at the time of ordering.

A delivery charge may be applicable for all/any orders as per the rules of Matsyafed.

Check product carefully before placing orders. Placed orders are a commitment that you are bound to the conditions specified on the website www.matsyafedfreshmeen.com on products and sale in the product description.

Images displayed on the website are taken previously. Size, colour, texture etc. of the products may be changed according to the seasonal conditions and Matsyafed is not responsible for the above.

You agree and confirm that the credit/debit card details provided by you for placing transactions is valid and genuine and payment transactions are subjected to policy terms of the concerned bank. In case if the payment is not clear, Matsyafed has the right to cancel the order without any prior consent.

Matsyafed will always ensure the quality of the products we deliver. In case of any inconveniences caused due to external/technical reason, please inform our customer care cell specifying the grievances and we will take necessary actions to resolve the same.

For getting delivery on a particular time slot, the customer should place his/her order at least 2 hrs before the delivery time slot begins. Express delivery option is available for customers those who prefer immediate delivery but which may be subject to express delivery charges.

  1. User Registration and Account profile

Agree and confirm that you registered and accessed the functionalities on www.matsyafedfreshmeen.com voluntarily with complete knowledge on the terms and conditions on the website.

Matsyafed will provide the username and password while registering in the website and customers should agree not to disclose them to any third party for security and confidentiality. Also agreed to receive promotions, SMS alerts etc. after registering in the www.matsyafedfreshmeen.com   website.

Matsyafed will never disclose any registered customers information to third party and ensures that information given in the website is secure and confidential. Registered users can inform their grievances, doubts, information etc. through our customer support phone number given on the website.

  1. Order Cancellation

A customer can cancel the ordered products 2 hrs (Two hours) before his/her delivery time slot begins. Matsyafed reserves the right to cancel the order at any time without prior notice if any fraud/security breach is found.

  1. Size Policy

Weights of the final delivered products are subject to the following conditions. For products delivered, there may be excess in quantity since it is hard to maintain the exact weight on the final product. If the excess quantity is up to the limit of 50gm Matsyafed will bear the cost of excess quantity and if the excess weight is beyond the allowed limit of 50gm then the customer will be liable to pay 5% of the price extra for the delivered product. If the delivered product is found less weight than the ordered quantity, Matsyafed will find a solution to resolve the issue.

  1. External Links

External links given in the website are for user conveniences. The links and related contents, nature and availability of those sites are outside of the control of Matsyafed and usage should be at the users/customers own risk.